COVID-19 Update for Employees with UnitedHealthcare

We’re working with UnitedHealthcare to closely monitor the latest developments for COVID-19, also referred to as coronavirus. We are committed to making every effort to protect your health by keeping you safe in your home while still enabling you to get the right care.

What This Means for You
If you are experiencing symptoms or think you might have been exposed to COVID-19, please call your health care provider right away and ask what telehealth options they may have to meet virtually.

Free Access to Testing and Associated Visits
If you meet the CDC guidelines for testing, and it’s requested by your doctor, all costs for COVID-19 testing are waived. In addition, costs are waived for visits associated with COVID-19 testing, whether the care is received in a physician’s office, telehealth visit, an urgent care center or an emergency department, in or out of network. If you have coverage questions on testing, testing locations, treatments or anything else, please call the number on your health plan ID card.

Talk to a Telehealth Doctor for Free with Virtual Visits
Sign in to or the UnitedHealthcare app to chat with a doctor by phone or video 24/7*. Virtual Visits costs are waived until at least 6/18/20. Virtual Visits can be used for advice and guidance about COVID-19 but cannot be used to test for or treat it.
*Please note that hold times may be longer than normal for Virtual Visits due to high volume related to COVID-19.

Early Prescription Refill
Creighton University Campus Pharmacy: call ahead and speak with a member of the pharmacy team that can offer assistance and alternatives with your prescription(s) from curbside pick-up, increasing the quality of the prescription filled and other delivery options at 402.449.4560. Creighton University Pharmacy can also mail prescriptions to your home for a $5 shipping fee.
OptumRx Pharmacies (All other in-network pharmacies): If you need help obtaining an early prescription refill, you can call the customer care number located on your health plan ID card for assistance.

The COVID-19 situation continues to quickly evolve. For the most updated plan and benefit information, please visit