Service Desk: Duo Mobile Updates Coming Soon

Creighton faculty and staff will soon see a new look for the Duo Mobile app. This is the app you may use when you perform two-factor authentication to log in to Creighton Single Sign On applications.

No action is required on your part. This is just to let you of the upcoming changes to the Duo Mobile user interface (UI).

What is changing?

The redesigned Duo Mobile is designed to make your login experience better by:

  • Updating the position of the Approve and Deny buttons so that Approve is on the right, a more natural location
  • Improving the accessibility of the app, including adding a landscape view, variable font sizes, and improved color contrast
  • Providing clear guidance on restoring your accounts if you get a new phone
  • Making it easier to find and manage your accounts with a simpler interface

When the redesigned Duo Mobile launches, will I need to do anything?

It depends. If you have enabled automatic app updates on your device, Duo Mobile will update automatically. You can also manually update Duo Mobile.

Will I need to restore my accounts or settings once Duo Mobile is updated?

No. All your protected accounts will be automatically in Duo Mobile after the update. You do not need to re-add anything.

I have auto update on, but my Duo app didn’t change?

The new look is not compatible with some older phones, so you may not see a change. Don’t worry! Your Duo Mobile app will still function.

Questions? Contact the myIT Service Desk with any questions about the updated Duo Mobile at 402-280-1111 or 800-329-1011, or email servicedesk@creighton.edu.